FAQ

WHAT IS CUSTOM CANDIES?

Custom Candies is an online custom apparel and gifting shop offering easy, unlimited customisation of various products for the individual. Many online apparel and gifting companies exist but they are often out of reach to the general public. These companies supply bulk, logotised items to corporates & other resellers but they cannot offer INDIVIDUAL CUSTOMISATION.

This is where Custom Candies offers you, the individual, the opportunity to customise your very own goodies... We will customise just about anything for you, no matter how big, small or unusual. If there is any product which is not currently on offer, feel free to contact Custom Candies on our contact us page.

We are constantly adding new product to our portfolio, which will be communicated to you via our newsletter.

We have a corporate gifting website which sells a host of products not featured on our main website. Here you will find an extensive range of promotional items, with the option to ad branding, at an additional cost. The items on the Custom Candies promotional gift website is aimed at corporate clients, but feel free to have a look, especially at our Carol Boyes range available at a very good price. 

 

COURIER/DELIVERY CHARGES

Custom Candies uses Dawn Wing, who is a leading South African express courier and logistics company, for our all our courier services. You have the option to use the Post Office, but the service and delivery times may be "uncertain".

International deliveries are possible and will be quoted per order. Please check-out by selecting"Rest of the World", complete your shipping address and we will send you the quote for international courier. The shipping payment must be made before the goods will be dispatched.

Johannesburg and Pretoria
R50 for overnight delivery anywhere in Johannesburg or Pretoria.
Main Centres
R55 for Economy delivery (24-72 hours)
Main Centres include Johannesburg, Pretoria, PE, George, East London, Welkom, Witbank, Cape Town, Bloemfontein, Nelspruit, Durban and Polokwane. The main centre delivery areas are defined as those areas within a 40km radius from a main centre.
Regional/outlying areas
R100 for economy delivery (24-72 hours).
Regional areas are defined as those towns/areas further than 40km from a major centre as listed above.
Post Office
R60 for an ordinary parcel (max 1kg) delivered to any Post Office in South Africa. An additional fee is payable should you wish to insure the parcel.

 

 HOW DO I PLACE AN ORDER?

  1. Select an item you want to purchase
  2. Select your size or appropriate option 
  3. Customise the product if applicable
  4. Click on add to cart then continue shopping until you are ready to complete your purchase
  5. Click check out to confirm your items

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

  • Credit card payment via PayFast
  • Paypal
  • EFT via PayFast or traditional EFT
  • Debit Card Payment via Payfast

 

HOW LONG WILL MY ORDER TAKE?

As each item is custom made especially for you, we require 3-5 days to make your order. 

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

You will receive an email confirmation shortly after your order has been placed. Please allow up to 3 business days for order processing.

Feel free to contact us direct with any questions at rudi@customcandies.co.za

 

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order. 

Custom Candies wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.

 

IS THERE A CUSTOM CANDIES FACEBOOK, TWITTER, INSTAGRAM ETC?

You can keep up to date with the latest news from Custom Candies by subscribing to our Newsletter, or by following us on Facebook, Twitter and Instagram.


WHO OWNS AND OPERATES CUSTOM CANDIES?

Custom Candies was founded in 2014 by Rudi van Jaarsveld and has been growing organically ever since.

The company is based in Johannesburg and is operated by Rudi.